Oracle Cloud Technical Application Support Lead

Engagement Type: Support

Description: Looking for an Oracle Cloud Technical Application Support Lead to join our client in supporting new Oracle implementations

Minimum Years Experience: 5

5 Key Skills Required:

• Lead technical support efforts across multiple client accounts using Oracle Cloud Applications, serving as the primary escalation and coordination point.

• Troubleshoot and resolve complex technical issues, including performance, integration, and customization challenges.

• Coordinate with internal development and functional teams, ensuring technical issues are prioritized and resolved within SLA.

• Own technical incident management from triage through resolution, including RCA and post-mortem documentation.

• Build and maintain strong client relationships, providing regular updates, reports, and technical advisory as needed.

5 Areas of Responsibility:

• Strong hands-on experience with Oracle Cloud technical components, including BI Publisher, OTBI, FBDI, HDL, REST/SOAP APIs, and PaaS integrations.

• Proficient in PL/SQL, Oracle SQL, and debugging Oracle Cloud application logs.

• Familiarity with Oracle Cloud architecture, security models, and technical deployment best practices.

• Excellent problem-solving skills, with the ability to handle high-pressure client environments and prioritize effectively.

• Strong communication and leadership abilities, capable of managing multiple technical workstreams across clients.