Production Support Lead

Engagement Type: Implementation

Description: Our client is in need of an Oracle Production Support Lead for an Oracle Cloud Integration project.

Minimum Years Experience: 5 Years

5 Key Skills Required:

– Experience in providing production support in Oracle Cloud environments.
– Previous experience in supporting & documenting requirements from data end users
– Oracle Functional support experience, technical support is a plus
– Strong communications skills with ability to read, analyze, and interpret business and professional journals or documents.
– Expertise in administrative duties such as managing tickets & instances, user setup, & patch testing

5 Areas of Responsibility:

– Aid internal customers in implementation issues and communicate when changes to current practices are required.
– Analyze current legacy data vs future data requirements understanding and documenting gaps and how those gaps will be addressed for conversions
– Provides guidance, training, and technical assistance to system users; and as appropriate.
– Elicit and document requirements and specifications from data end users and subject matter experts.
– Performs other related duties and projects based on technology and ERP system needs.