Oracle Cloud Payroll Support Consultant

Engagement Type: Support and Implementation

Description: Our client, a specialist Oracle Implementation partner is looking for candidates with proven experience in Oracle Cloud Payroll to join an exciting project that is about to begin shortly.
They are looking for an experienced Oracle Cloud Payroll Support Consultant with Cloud support experience. The Oracle Cloud Payroll Support Consultant will be responsible for the delivery of incidents, problem resolution and change activities across multiple Managed Services customers.

Minimum Years Experience: 5 Years

5 Key Skills Required:

– Successfully delivered Payroll Cloud projects.
– A full understanding of how Payroll fits into the whole ERP design and its relationship with other Oracle modules.
– Excellent client facing skills and the ability to liaise with clients at all levels of seniority.
– The ability to provide innovative, creative and practical solutions, whilst delivering value.
– Experience of working in a customer facing role with delivery experience.

5 Areas of Responsibility:

– Managing the Oracle Payroll Support for the Customer including Request Fulfilment, Incident Management, Problem Management and Change.
– As appropriate undertake root cause analysis of Customer issues raised, apply fix as necessary and manage through to resolution.
– Overseeing Oracle SRs ensuring they are managed and chased appropriately with Oracle.
– Supporting the design of the technological solution for the Customer and ensure best practice approaches, tools and templates are used and manage the team to deliver high quality solutions and services.
– Proactive articulation of appropriate system enhancements and process workaround solutions.