Desktop Support Engineer

Engagement Type: Support and Administration

Description: The IT Senior Field Desktop Support Specialist’s primary focus is to be the single point of contact for all IT-related issues within the assigned area.

Minimum Years Experience: 5 Years

5 Key Skills Required:

– A college or technical school degree is preferred, but not required.
– In place of a college degree, possessing a combination of any of the following certifications would be highly desired: A+, MCA, MCP, MCDST, MCSA, MCSE, Net+, Sec+, ITIL.
– Ability to diagnose and troubleshoot Windows 10 OS Issues.
– 5 or more years of work-related experience required.
– Experience in the following IT areas: PC, LAN, WAN, Site to Site VPN, Wireless, Database and WebCloud-based Applications, LANDesk, SCCM, MDT, PowerShell, and DOS-based applications are required.

5 Areas of Responsibility:

– Interact, build, and maintain strong relationships with all levels of the organization, especially Field Operations Management.
– Responsible for supporting all hardware and software on company computers and providing second/third-level desktop support.
– Install, troubleshoot and verify the operation of Microsoft Windows 10 (64 and 32-Bit) operating systems, and standard business applications, including computer systems, and associated peripherals.
– Work with other IT groups to roll out hardware and software upgrades in your respective area. Implement new equipment, and services, as well as assist with new product testing and special projects.
– Provide current communication and assist in the execution of IT initiatives that might impact the respective assigned sites.