Oracle Application Support Analyst

Tipo de compromiso: Support

Descripción: Working for a leading and Global Manufacturer, the primary purpose of the Applications Support Analyst is to provide day-to-day technical support for software applications within the organisation.

Años de experiencia mínima: 4 Years

Se requieren 5 habilidades clave:

• Solid understanding of ERP systems – Oracle EBS preferred.

• Solid understanding of SAP Concur, with a focus on Invoices and Expense processes and troubleshooting.

• Oracle SQL PL/SQL understanding is also beneficial.

• Ability to understand and investigate data flow between systems ie ETL processes.

• A focus on user satisfaction and empathy for those experiencing technical challenges.

5 Áreas de responsabilidad:

• Provide day-to-day support for Apps in the business, mainly, but not limited to, Oracle E-business Suite and SAP Concur (Invoices and Expenses).
• Troubleshoot and resolve application issues, ensuring timely resolution and minimal business disruption and escalate accordingly.
• Escalate to and collaborate with third-party suppliers who support our Apps when required
• Manage user access, roles, and permissions in accordance with security policies.
• Document support procedures, FAQs, and training materials for end users and others in IT, where suitable.