Service Delivery Manager

Engagement Type: Management & Support

Description: Seeking a Service Delivery Manager to supervise in the delivery of mission and business-critical application services with internal customers.

Minimum Years Experience: 5 Years

5 Erforderliche Schlüsselfähigkeiten:

– 5+ years of professional experience developing and leading a team of technical professionals.
– Leadership experience in a 24×7 operation supporting enterprise software and systems.
– Proven experience working with cloud-based and on-premises supply chain, ERP, e-commerce, and customer support platforms.
– Oracle Fusion SCM/ERP expertise strongly preferred.
– Experience working with cross-functional stakeholders at all levels to communicate issues while balancing business expectations.

5 Verantwortungsbereiche:

– Own the end-to-end application support scope of work, including planning, organizing, scheduling, and supervising the day-to-day support activities, e.g., troubleshooting, customer service, approvals, and configurations.
– Develop and manage the application support team by building strong relationships and driving active engagement.
– Engage proactively with leadership to develop strategic plans, identify and solve problems, and effectively manage escalations.
– Continuously monitor, measure, and report the application support team’s performance, ensuring the team is performing at its dimensioned capacity and according to defined SLAs.
– Coach and assist with training of all L1 and L2 team members to ensure the highest levels of customer satisfaction and collaborative working.

Apply for this Service Delivery Manager role

Job Form
Lebenslauf hochladen *
Maximale Größe einer Datei: 12MB
reCAPTCHA