Oracle Cloud Financials Functional Application Support

Type van engagement: Support

Beschrijving: Looking for an Oracle Cloud Financials Functional Application Support to join our client in supporting new Oracle implementations

Minimum Years Experience: 5

5 Belangrijke vaardigheden vereist:

• Manage a portfolio of support accounts using Oracle Cloud Financials, acting as the main point of contact.

• Lead resolution of application issues related to Oracle Cloud Financials modules (such as GL, AP, AR, FA, CM), collaborating with internal SMEs and client stakeholders.

• Ensure service quality and SLA adherence, tracking metrics and escalating potential delivery risks or delays.

• Conduct regular client service reviews to assess satisfaction, track ongoing support needs, and align on future initiatives or optimizations.

• Drive problem management activities, including root cause analysis for recurring issues and continuous improvement planning.

5 Verantwoordelijkheidsgebieden:

• Deep expertise in Oracle Cloud Financials modules, including configuration, troubleshooting, and user support.

• Strong client communication and stakeholder management skills, with an ability to bridge functional and technical conversations.

• Experience with support ticketing and ITSM platforms, such as ServiceNow or Jira.

• Ability to manage multiple priorities across different client environments with attention to detail and responsiveness.

• Proven leadership in support or consulting environments, particularly in ERP or finance system landscapes.