Oracle Application Support Lead

Tipo de compromiso: Support

Descripción: Looking for an Oracle Application Support Lead to join our client in supporting new Oracle implementations

Minimum Years Experience: 5

Se requieren 5 habilidades clave:

• Manage a portfolio of Oracle support accounts, serving as the primary technical and relationship point of contact.

• Coordinate issue resolution with internal technical teams, ensuring timely response and high-quality outcomes for client incidents and service requests.

• Monitor and report on SLA adherence, ticket metrics, and client satisfaction, escalating risks and opportunities for improvement.

• Conduct regular client check-ins and service reviews to ensure alignment on goals, upcoming needs, and satisfaction levels.

• Lead incident and problem management efforts, providing direction during high-severity events and ensuring root cause analysis is conducted.

5 Áreas de responsabilidad:

• Strong Oracle ecosystem knowledge, primarily in Oracle Cloud technologies, across multiple modules

• Excellent client-facing communication skills, with the ability to explain technical details clearly and diplomatically.

• Experience with support and ticketing systems, such as ServiceNow, Jira, or similar platforms.

• Strong organizational and multitasking abilities, particularly in managing multiple client accounts and priorities.

• Leadership and team coordination experience, ideally within application or infrastructure support environments.